Returns 

Returns are possible within a 30 day time period of the purchase date.  Purchases over the 30 day grace period will No longer be accepted for refunds or exchanges. 

To be eligible for an item return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Your return will be subject to a 10% restocking fee.

Refunds (if applicable) 
Once your return is received and inspected, an email notification (to the original email provided) will be sent stating your item is received and approved or rejected.  If approved, a refund will be processed to the original payment method.  All refunds are subject to a 10% restocking fee that is deducted off of the return amount.  

Late or missing refunds (if applicable) 
If you haven’t received a refund, please check your bank account and contact your credit card company.  It may take time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted. 

If your refunded is not posted after 14 days of the approval email notification please contact us at info@pavetool.com.

Exchanges (if applicable) 
We will replace defective or damaged items. If an item needs exchanging for the same item please email info@pavetool.com and send your item to: 190 Tunnel Road, Vernon, CT 06066

Shipping 
To return your product, please mail the product to: 190 Tunnel Road, Vernon, CT 06066. All Shipping expenses are paid by the customer.  Shipping costs are non-refundable. If you are shipping an item over the purchase price of $75.00, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.  Pave Tool is not responsible for lost or stolen return shipments.  

 

 

*Shipping Information*

Small package (parcel/ground) orders placed on a business day will generally be shipped within 1-3 business days. While our warehouse team strives to meet this goal consistently, there may be occasional delays due to unforeseen circumstances. We appreciate your understanding. Additionally, please be aware that any items marked as "backorder" will not ship until they are back in stock. Please be aware this may also cause delays with shipping your entire order.

Freight, special order items and large equipment orders will take 4-5 days to process before shipping. Saturdays and Sundays are not considered business days for expedited shipping options.

For international shipments, please be aware that duties and taxes are the responsibility of the recipient and must be approved prior to shipment.

Once your package has been dispatched from our warehouse, the shipping speed is determined by the shipping company. We apologize for any inconvenience this may cause.

Thank you for choosing Pave Tool.

“WE’VE GOT YOUR BACK” 

Lifetime Warranty on Quick-E-Hybrid HD Edging 

3 YEAR GUARANTEE 

Pave Tool Innovators (PTI) built its reputation by engineering products that exceed consumer expectations for quality and durability.  Our 3-year warranty covers all mechanical PTI tools from manufacturing defects* in materials and workmanship for PTI products and for the original purchaser only.  This warranty is non-transferable. 

PTI will repair or replace at its discretion any manufacturing defect in these products free of charge. The 3-year guarantee does not cover electronic items, normal wear and tear**, misuse, accident, lost, stolen, construction site damage, improper care or cleaning, non-standard usage, collateral damage***, modified, tampered or negligence. Product must be purchased from PTI or an authorized PTI dealer and MUST be returned to PTI for evaluation. 

1 YEAR GUARANTEE (Electronics) 

PTI offers a 1-year warranty on electronic items (EX. Power Pack, Vac Max Vacuum). This 1-year warranty covers electronic equipment from manufacturing defects* in materials and workmanship for PTI product and for the original purchaser only.  This warranty is non-transferable 

PTI will repair or replace at its discretion any manufacturing defect in these products free of charge. The 1-year guarantee (Electronics) does not cover electronics exposed to moisture, misuse, normal wear and tear**, accident, lost, stolen, construction site damage, improper care or cleaning, non-standard usage, collateral damage***, modified, tampered or negligence. Product must be purchased from PTI or an authorized PTI dealer and MUST be returned to PTI for evaluation. 

VENDOR WARRANTY POLICY

We’re proud to offer products from a range of trusted manufacturers, each with their own warranty coverage. For products not manufactured by Pave Tool Innovators, all warranties are provided directly by the original manufacturer and are subject to their specific terms and approval.

If you ever have a warranty question or need help getting started with a claim, our team is happy to assist and point you in the right direction. While we’ll do everything we can to support you through the process, final warranty decisions are made by the manufacturer.

*MANUFACTURING DEFECTS 

A manufacturing defect exists if the product departs from its intended design. Defective materials or workmanship are covered by the appropriate Guarantee for all PTI tools. 

**WEAR AND TEAR 

Wear and tear are damage that naturally and inevitably occurs as a result of normal use. Moving parts will wear out and protective pads will deteriorate and discolor over time. While we choose the best materials available for the application, all materials degrade over time with use and exposure to the elements.  In addition, bend, lost or broken (not limited to) Cotter Pins, Bolt, Nuts etc... are not under warranty.   

 ***COLLATERAL DAMAGE 

Collateral damage is any physical injury or bodily harm done to job site personnel or bystanders and/or damage to construction materials and equipment present on the job site at the time of claim.  PTI will not be held liable or responsible for such damage as a result of using the tools. It is the sole responsibility of the company owner, job site foreman, and the machine/tool operators to ensure the safety of all workers by fully inspecting the tools & equipment before each use in their entirety.  Pre-use areas of inspection include, but are not limited to, hooks, chains, connections, pins, clamping surfaces, nuts, bolts, pads, welds, knuckles, joints, handles and pressure points for signs of weakness, cracking, crazing, loose connections and general soundness, etc.  Never use a tool that appears to be unsafe, bent, damaged, mounted with worn out straps or rusty old chains.  As with all lifting apparatus, crew safety is the number one concern and every measure possible must be performed to keep your crew safe.  

NEVER, EVER DWELL UNDER A MOVING OR A HOISTED LOAD.  KEEP ALL BODY PARTS FREE AND CLEAR OF DANGER ZONES.  WORKER SAFETY IS ALWAYS #1. 

DOES MY PRODUCT ISSUE QUALIFY FOR WARRANTY COVERAGE? 

Our warranty program covers PTI products that legitimately fail due to a manufacture defect. Use your judgment when assessing whether your product or your customers product is likely to be covered under the guarantee. We do NOT cover products that no longer work due to wear and tear or negligence. See the wear and tear section for details.  We do NOT cover tools if they are modified in any event.  Negligence is application misuse and/or operator exceeding the lifting capacity specified on each tool and in our literature, if you’re unsure, contact our office for support at 1.860-870-8665. If after assessment, PTI determines your product has exceeded its lifetime and deems the returned product ineligible for warranty repair or replacement, we will contact you to discuss available options we may have for you. 

ALWAYS…. 

• INSPECT LIFTING CLAMPS BEFORE EACH USE 
• STAY OUT FROM UNDER THE LOAD 

• KNOW THE LIFTING CAPACITY OF YOUR TOOL 
• WEAR PROPER HEAD, FOOT, EYE AND EAR PROTECTION. 
• STAY ALERT & BE PREPARED FOR MISHAPS 
• MAKE SURE YOUR CLAMP HAS A POSITIVE & SECURE CONNECTION WITH THE LOAD PRIOR TO LIFTING 
• KEEP YOUR LOAD BALANCED USING BALANCE POINTS 

NEVER…. 

• USE A TOOL FOR ANYTHING OTHER THAN IT’S INTENDED USE. 
• USE FRAYED, DAMAGED OR WORN-OUT STRAPS TO ATTACH YOUR CLAMP TO YOUR MACHINE 
• USE OLD RUSTY CHAINS TO ATTACH YOUR CLAMPS 
• GET CARELESS OR DIVERT YOUR ATTENTION WHEN LIFTING HEAVY OBJECTS 
• USE A CLAMP THAT HAS NOT BEEN INSPECTED OR DOES NOT APPEAR SAFE 
• LIFT MORE THAN THE SPECIFIED WEIGHT CAPACITY 
• ALLOW THE LOAD TO SWING MORE THAN 10 DEGREES IN EITHER DIRECTION 

 PLEASE NOTE: Return shipments must be prepaid and insured.  Proof of purchase is required by providing receipt to info@pavetool.com. Paver Tool Innovators cannot be liable for lost in-bound packages. We require products to be clean and dry for warranty evaluation. If the claim is determined to be valid, the product will be replaced at Paver Tool Innovators expense within 10 to 15 business days. Any replacements or exchanges will be at the discretion of Paver Tool Innovators, based on the type of product sent in and the availability of replacement styles and colors. Typically, most issues can be resolved with a replacement part.  

Warranty Claim Details.  All fields MUST be included in the same order via email to info@pavetool.com 

  

Description of Tool: _______________________________ 

 Date of Purchase: ________________________________ 

Date of Claim: ___________________________________ 

Dealer Name: ___________________________________ 

Dealer Invoice Number: ___________________________ 

Dealer Representative: ____________________________ 

  

Client Name: ____________________________________ 

Client Company: _________________________________ 

Tool Operator Name: ______________________________ 

Operator Phone Number: __________________________ 

Project ID: ______________________________________ 

Job Site Address: ________________________________________ 

Operator email: __________________________________ 

  

Please describe the stone product being used when the deficiency occurred (i.e. weight, size, name of product, manufacturer of product): ___________________________________________________________________________________________________________________________________________________________________________________________________ 

  

Reason for claim, please be specific in how tool was being used:______________________________________________________________________________________________________________________________________________________________________________________________ 

 

We accept credit or debit as payment, in addition to Shop Pay, PayPal, Apple Pay, G-Pay, and Venmo. Details on our 3 different financing options below.

Shop Pay Installments

Shop Pay offers you the option to pay in full at checkout, or to split your purchase into regular payments with Shop Pay Installments, both online and in store. Installment options vary by store and can be used on orders over $50 USD, including discounts, shipping, and taxes

*Payment plans

Purchases between $50 USD to $30,000 USD are eligible for Shop Pay Installments, with options to:

Pay in 2 for purchases $35 to $50

• Two interest-free payments every 15 days

Pay in 4 for purchases $50 to $999

• Interest-free payments every 2 weeks

Pay monthly for purchases $150 to $30,000

• 3, 6, or 12-month terms
• Rates from 0-36% APR

Click here to learn more

Equipment Financing with APPROVE

Smarter Equipment Financing (on orders $1,500+)

APPROVE lets you submit one application and receive multiple finance offers from top lenders that compete to earn your business.

APPROVE will analyze your application and route it to the best lenders - up to 3 may work your application at a time.

APPROVE lenders know they are competing, so they are motivated to work quickly and present their best offers.

You’ll receive multiple offers from up to 3 competing lenders. Choose the best one and get your equipment.

Why Is This A Smarter Way To Finance?

• More lenders offers the best approval chances
• Competition drives lenders' lowest rates
• Choices makes informed decisions easy

Frequently Asked Questions

How many lenders receive my application?

APPROVE's large network of lenders is constantly growing, however, our technology matches your application with only those lenders most likely to offer the best rates. Our goal is to deliver the best 3 finance offers for you to compare.

How does this affect my credit?

There is no impact to your personal credit, unless a personal guarantee is required. Personal guarantees will have an inquiry on their credit by some lenders. Because these credit inquiries happen in a short timeframe, and for the same products, credit bureaus recognize them as part of a normal shopping process and will view them as a single credit inquiry by lenders.

How long does the application process take?

Established businesses with strong commercial credit can be approved instantly. If lenders need additional information from you, the quicker you provide the required information the sooner a decision will be made. It's not unusual for decisions to be made within hours, once the necessary information has been gathered.

Weber Compaction Financing

Powered by First Western Equipment Finance

This financing option is only for Weber compaction equipment. When viewing which Weber product you'd like to purchase, in the product description look for the following text:

Looking to Finance this Compactor? It's quick and easy. Click here to apply.